Terms of Use and Conditions

These Terms & Conditions ("Terms") govern your access to and use of VehicleHistory.eu (the "Website") and any related services, reports, tools, content, software, and features (collectively, the "Services") provided by Vehicle History EU ("Vehicle History EU", "we", "us", or "our").

By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Website or Services.

1. Contact Information

Support Email: [email protected]

Support Phone: +(866)-300-0554

Support Availability: 7 days per week (availability may vary)

2. Eligibility and Account Responsibility

To use our Services, you must be at least 18 years old or the age of legal majority in your country of residence.

If you create an account, you agree to:

• Provide accurate and up-to-date information
• Maintain the confidentiality of your login credentials
• Accept responsibility for activities conducted through your account
• Notify us immediately of any unauthorised access or security concerns

We reserve the right to suspend or terminate accounts where we reasonably believe fraud, misuse, security risks, or violations of these Terms have occurred.

3. Our Services

Vehicle History EU provides VIN-based vehicle information services, including:

• Vehicle history reports
• Window Sticker by VIN

Reports are generally delivered through immediate digital access following successful payment.

In the event of technical delays, users agree to contact our support team before initiating disputes or chargebacks so that we may attempt to resolve the issue.

4. Licence and Permitted Use

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for lawful personal or internal business purposes.

You may use the Services only in connection with vehicles that:

• You own or lease
• You have a legitimate interest in researching
• You are considering purchasing, selling, trading, financing, or insuring

No ownership rights in the Services or their content are transferred to you.

5. Prohibited Activities

You agree not to:

• Copy, reproduce, distribute, republish, or commercially exploit any report or content without written permission
• Scrape, harvest, extract, or collect data from the Website using automated methods
• Use bots, crawlers, spiders, scripts, or similar technologies to access the Services
• Reverse engineer, decompile, or attempt to discover proprietary methods, databases, or source materials
• Use the Services to create competing products, services, or databases
• Misrepresent your identity or impersonate another person or organisation
• Introduce malware, viruses, or malicious code
• Attempt unauthorised access to any system or account
• Use the Services for unlawful purposes

We reserve the right to suspend access and pursue legal remedies where misuse is detected.

6. Consumer Reporting and Eligibility Notice

Vehicle History EU provides vehicle information services for informational purposes only.

The Services are not intended to be used for decisions relating to:

• Employment screening
• Tenant screening
• Credit eligibility assessments
• Insurance eligibility determinations requiring regulated consumer reporting

Users are responsible for ensuring their use of the Services complies with all applicable laws and regulations in their jurisdiction.

7. Orders, Pricing, and Payment

All prices displayed on the Website are subject to change without notice.

By completing a purchase, you authorise Vehicle History EU and its payment processors to charge the payment method provided for the applicable fees.

Payments may be processed through trusted third-party providers, including:

• Stripe
• PayPal
• Other authorised payment processors

We do not store complete payment card details on our systems.

8. Digital Product Delivery and Access

Because vehicle reports are digital products:

• Customers are responsible for entering accurate VIN information
• Report access may be linked to the email address or account used during purchase
• Access may be restricted where fraud or misuse is suspected

If a report cannot be generated or accessed, customers should contact support so we can investigate and resolve the issue.

9. Refunds and Disputes

A. Vehicle History Reports

Refunds may be granted under the following circumstances:

Duplicate Purchases

If you are charged multiple times for the same VIN report within 14 days, duplicate charges may be refunded following verification.

Non-Delivery

If payment has been successfully processed but the report cannot be generated, and our support team is unable to provide the report within 48 hours after being notified, a refund may be issued to the original payment method.

Refunds will generally not be provided solely because:

• Available data is limited
• Information sources contain incomplete records
• The report contains information you did not expect
• The vehicle has an unfavourable history
• Certain events were never officially reported

B. Refund Request Period

Refund requests must be submitted within 7 days of purchase and include:

• The email address used during checkout
• The VIN associated with the order
• Transaction details
• A clear explanation of the issue

Eligible requests are generally reviewed within 7 business days.

C. Chargebacks

Before initiating a chargeback, customers agree to contact our support team and provide an opportunity to resolve the matter.

If a chargeback is filed, we may provide transaction records, access logs, account information, and delivery records to payment processors as evidence supporting the transaction.

Repeated abusive chargeback activity may result in account restrictions.

10. Intellectual Property

All Website content, reports, databases, software, trademarks, branding elements, graphics, text, layouts, and intellectual property rights remain the exclusive property of Vehicle History EU or its licensors.

No content may be copied, modified, distributed, sold, or used for commercial purposes without prior written permission.

11. Third-Party Services and Links

The Website may contain links to third-party websites, applications, or services.

Vehicle History EU does not control and is not responsible for the content, availability, policies, or practices of third-party services.

Your use of third-party services is entirely at your own risk.

12. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, Vehicle History EU disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:

• Accuracy
• Completeness
• Reliability
• Availability
• Merchantability
• Fitness for a particular purpose
• Non-infringement

We do not guarantee uninterrupted or error-free operation of the Services.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Vehicle History EU shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of the Services.

Our total liability for any claim shall not exceed the amount paid for the specific purchase giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vehicle History EU, its affiliates, directors, employees, contractors, licensors, and service providers from any claims, damages, liabilities, costs, and expenses arising from:

• Your use or misuse of the Services
• Your breach of these Terms
• Your violation of applicable laws
• Your infringement of any third-party rights

15. Suspension and Termination

We may suspend or terminate access to the Services immediately if we reasonably believe you have violated these Terms or engaged in prohibited conduct.

Upon termination, all rights granted under these Terms shall cease immediately.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

Any revisions will be published on this page together with an updated "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws governing the operation of Vehicle History EU, without regard to conflict-of-law principles.

Where required by applicable consumer protection laws, mandatory legal rights available in your country of residence will remain unaffected.

18. Dispute Resolution

Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve disputes through direct communication.

Nothing in these Terms limits any statutory rights available under applicable consumer protection laws.

19. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete agreement between you and Vehicle History EU regarding the Services.

Severability

If any provision is found unenforceable, the remaining provisions shall remain in effect.

No Waiver

Failure to enforce any provision shall not constitute a waiver of that provision.

Assignment

Vehicle History EU may assign its rights and obligations under these Terms without notice. Users may not assign their rights without our prior written consent.

20. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Vehicle History EU

Email: [email protected]

Phone: +(866)-300-0554

Website: https://vehiclehistory.eu